Malaysian Customer Conversation Management Platform Respond.io announced on June 15, 2026, the completion of a $62.5 million Series B funding round, led by Camber Partners, with Endeavor Catalyst and existing investors also participating.

This round of funding will be mainly used for team expansion, organic business growth, and overseas M&A in North America and Europe markets. As a representative company in Malaysia's tech industry, Respond.io has experienced explosive growth since its $7 million Series A funding in 2022, with its Annual Recurring Revenue (ARR) surging to $35 million, representing a 169% year-over-year increase, while maintaining a profit margin of 30% and processing up to 2 billion messages per quarter.

The platform was founded in 2017 in Hong Kong by Gerardo Salandra, along with Hassan Ahmed and Iaroslav Kudritskiy, who were former employees of IBM and Google. Two years later, the company moved its headquarters to Kuala Lumpur. Its core product focuses on helping mid-to-large B2C companies in high-decision industries such as healthcare, automotive, and retail to boost revenue through full-channel instant messaging tools such as WhatsApp, TikTok, and WeChat.

Facing the industry disruption caused by large language models like ChatGPT, Respond.io has built a technological moat based on the "data flywheel" formed by its massive message volume. It has successfully immunized itself against revenue erosion traditionally faced by SaaS companies in the AI automation era, using a differentiated pricing model that charges based on conversation volume rather than traditional seat-based billing.

Currently, mature markets such as Europe and the Americas are accelerating their transition to instant messaging channels, becoming the fastest-growing segment for the platform. This round of funding not only highlights the monetization potential of AI agents (AI Agents) in vertical commercial interaction scenarios but also lays a solid capital foundation for its eventual IPO on the NASDAQ.