On June 11th, during the JD.com 618 shopping festival, JD MALL officially welcomed its first batch of humanoid robots as employees, marking a significant step in the practical application of embodied intelligence technology in large commercial complexes. These humanoid robots, developed by UBTech, have already taken on various operational tasks such as welcoming guests, guiding them, answering questions, providing intelligent navigation, and delivering gifts within the store.

With a highly integrated perception system and decision-making capabilities, the robots can engage in natural language interactions with customers entering the store and accurately guide them to their desired brand areas, effectively helping the store cope with service pressures during peak hours.

This deep collaboration between JD.com and UBTech is not only a key attempt for humanoid robots to move from laboratory environments to complex commercial scenarios, but also reflects the retail giant's proactive exploration of future "human-robot collaboration" operations. Under AI empowerment, humanoid robots are gradually moving away from their single visual demonstration functions and transforming into productive labor tools.

This commercial trial indicates that embodied intelligence has the capability to perform standardized services in dynamic and unstructured environments. With the advancement of large models and the maturity of motion control algorithms, such solutions are expected to further reshape the boundaries of offline retail services, enhancing terminal operational efficiency through digital and intelligent means and providing a new paradigm for future smart retail experiences.