Apple has recently pushed a major update for its "Apple Support" app, version 5.12. This update not only features subtle adjustments in the visual interface but also marks Apple's ambition to fully embrace AI technology in its after-sales service system.

image.png

The most significant change occurred in the interaction logic of the AI assistant. The previously experimental "Chat" tab has been officially renamed to "Ask" and now features a new icon design. More notably, Apple has removed the "Early Preview" label. This detail suggests that after half a year of testing and refinement, the AI assistant has reached an official standard in terms of stability in understanding user intent and solving problems, officially moving from the lab to the front stage.

In addition to the evolution of the AI assistant, the new version has significantly enhanced its tool functions, introducing a new "Device Performance Diagnostic" feature. Users can now directly use this app to perform in-depth checks on their device's health and performance without needing to visit a physical store, allowing for preliminary hardware risk detection, greatly improving after-sales efficiency. Currently, this version is available on the app store and is being rolled out to users worldwide.

Key Points:

  • 🤖 AI Assistant Goes Live: Apple has removed the "Early Preview" label from the AI function, renaming the original "Chat" section to "Ask," marking the entry of AI customer service into a mature commercial phase.

  • 🛠️ New Diagnostic Tool: Version 5.12 officially introduces a device performance diagnostic function, supporting users to self-check their device's health and performance status.

  • 📱 Experience Detail Optimization: In addition to functional enhancements, the app has also introduced a new UI icon design, further optimizing the visual interaction experience when seeking technical support.