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The global AI voice leader ElevenLabs announced a milestone update on December 18, 2025: its AI voice agents have been deeply integrated with WhatsApp, achieving dual-mode interaction across text and voice for the first time—users can now get service through text chat or directly make or receive WhatsApp voice calls, engaging in real-time conversations with AI assistants that have highly realistic human-like voices.
This is not only a technological upgrade but also a redefinition of customer service models. With simple configuration, enterprises can deploy AI voice assistants on WhatsApp with the following capabilities:
- ✅ Natural call answering: When users dial the company's WhatsApp number, the AI responds with highly human-like voice;
- ✅ Proactive outbound calls: Supports single or batch calling, suitable for frequent scenarios such as appointment reminders, collection notifications, and customer follow-ups;
- ✅ Two-way text conversation: Users send text messages, and the AI responds instantly, providing a experience similar to a real customer service representative;
- ✅ Real-time voice interaction: Whether users send voice messages or the AI makes outgoing calls, it achieves low-latency and highly natural smooth conversation.
More importantly, ElevenLabs has built a unified intelligent operations backend: all conversation data from WhatsApp, website, app, phone, and other channels are automatically aggregated. Enterprises can view key metrics such as call duration, conversion rate, and customer sentiment in real time. By adjusting the script or changing the voice once in the backend, the AI performance across all platforms is immediately synchronized, truly achieving "one-time configuration, full-platform effectiveness."
This feature precisely addresses pain points in industries heavily reliant on phone communication, such as e-commerce, finance, healthcare, and real estate. Compared to traditional IVR voice robots, ElevenLabs significantly reduces deployment costs while greatly improving customer satisfaction and conversion efficiency, thanks to its industry-leading voice naturalness, emotional expression capabilities, and multilingual support.
AIbase believes this update is one of the most practical and commercially valuable AI applications in 2025—rather than showcasing techniques, it directly targets the core of enterprise operations: cost reduction, efficiency improvement, and revenue growth. When AI customer service can "answer, speak, and handle mass tasks," the repetitive labor of human customer service will be completely liberated.
For enterprises facing soaring customer service labor costs, insufficient response speed, and limited service coverage, now is the best time to embrace this voice intelligence revolution. The future of AI voice is not in the lab, but in your next WhatsApp call.
Click here for more details: https://elevenlabs.io/docs/agents-platform/whatsapp