Salesforce Completes Acquisition of AI Customer Service Platform Airkit.ai


Salesforce launched its first inference large model, Koa, at the Dreamforce conference, based on NVIDIA's open-source Nemotron foundation. The two companies jointly fine-tuned the model, focusing on core enterprise scenarios such as sales, marketing, and customer service. This move aims to reduce the cost of enterprise intelligent transformation, avoiding data risks caused by closed-source AI requiring the upload of internal documents, code, prompts, and user feedback.
On September 15, Anthropic released a test version of the Salesforce in Claude plugin, integrating Salesforce customer data, potential business opportunities, and sales pipelines into Claude, providing sales staff with support for customer research, meeting preparation, pipeline analysis, and CRM updates, with a total of 37 sales-related features integrated.
Stripe completed its acquisition of AI model routing platform OpenRouter. The deal was undisclosed but reportedly around $7.5B, far above its $1.3B valuation in May. Founders get ~$1.5B, investors ~$6B. Stripe outbid Databricks. OpenRouter will remain independent.....
Salesforce acquires AI customer service platform Fin for $3.6B, originating from Intercom, with smart capabilities across live chat, SMS, and WhatsApp. This move strengthens Salesforce's enterprise automation and customer experience optimization.....
Colin Fleming, former marketing executive at ServiceNow and Salesforce, joins OpenAI as Chief Marketing Officer. With extensive enterprise service marketing experience and a background as a professional race car driver, Fleming describes OpenAI as a company that 'changes people's perception of possibility,' and his diverse expertise will help expand OpenAI's commercial direction.....