Salesforce Completes Acquisition of AI Customer Service Platform Airkit.ai


Salesforce sued by novelists for allegedly using pirated books to train its xGen AI model, highlighting recurring copyright infringement claims in the AI industry.....
Salesforce launches the AI agent platform Agentforce 360, adding features such as text guidance, building and deployment tools, and Slack integration, aiming to strengthen its competitiveness in the enterprise AI market, released ahead of the annual Dreamforce conference.
AI firm Sierra raised $350M at $10B valuation, led by Greenoaks Capital. Founded by ex-Salesforce co-CEO Bret Taylor, it focuses on enterprise AI agents.....
AI startup Sierra raises $350M at $10B valuation, led by Greenoaks Capital, co-founded by ex-Salesforce and Google executives.....
Salesforce reduced its customer support team from 9,000 to 5,000 by introducing new agent services and support products. CEO Benioff called the company 'Customer Zero,' with the new system handling about 1.5 million customer inquiries.....