Salesforce Completes Acquisition of AI Customer Service Platform Airkit.ai


Salesforce acquires AI customer service platform Fin for $3.6B, originating from Intercom, with smart capabilities across live chat, SMS, and WhatsApp. This move strengthens Salesforce's enterprise automation and customer experience optimization.....
Colin Fleming, former marketing executive at ServiceNow and Salesforce, joins OpenAI as Chief Marketing Officer. With extensive enterprise service marketing experience and a background as a professional race car driver, Fleming describes OpenAI as a company that 'changes people's perception of possibility,' and his diverse expertise will help expand OpenAI's commercial direction.....
AI agents are becoming standard in sales, with 90% of teams using or planning to adopt AI within two years, transforming it from a tool to a core growth engine and reshaping the profession globally.....
Salesforce introduces a Slack AI assistant powered by Claude, deeply integrated to break information barriers. It enables real-time search across Slack conversations and files, connects with platforms like Salesforce and Google Drive, and uses context to aid in meeting preparation and content creation.....
Salesforce sued by novelists for allegedly using pirated books to train its xGen AI model, highlighting recurring copyright infringement claims in the AI industry.....