Did the neck go to the back? NetEase Cloud Music AI advertisement caused a backlash due to the uncanny valley, and customer service apologized urgently

According to reports, multiple netizens have posted complaints about the extremely strange Netease Cloud Music ad that appears when watching videos on platforms like iQiyi: the female character in the video is facing forward, but her neck is rotated 180 degrees in an unnatural way, looking back. Netizens jokingly called it "her neck twisted to her back" and "can Netease Cloud Music not be more careful with its ads?"

Core Feedback: Discomfort Caused by AI Art "Fails"

In response to the collective complaints from netizens, Netease Cloud Music Customer Service quickly responded in the comments section:

Apology and Message Transmission: Expressing apologies for affecting user experience and promising to pass on netizens' opinions to relevant departments.
Enhanced Review: The presence of such typical "AI creation flaws" indicates a lack of human review in the advertising distribution process.

Brand Background: A Pioneer Embracing AI

The reason this visual accident attracted attention is also related to Netease Cloud Music's bold AI strategy in recent years:

Full Integration with OpenClaw: In March this year, Netease Cloud Music announced full integration with OpenClaw, becoming the first AI Agent platform in the industry to open up core music service capabilities.
Interactive Revolution: Officially, users will be able to flexibly call music components through conversation in the future, making music accompany life without limits or restrictions.

Industry Insights: AI-Generated Content Still Needs a "Final Defense Line"

Although AI has great potential in creativity and efficiency, this "failure" incident has also sounded a warning for AI applications in the streaming industry:

Uncanny Valley Effect: If AI lacks manual adjustments in handling body structures and fine details, it can easily produce bizarre images that cause physical discomfort.
Review Mechanism: The improvement in AI production efficiency should not come at the cost of brand aesthetics and user experience.
Double-Edged Sword of Technology Implementation: As a leading AI music platform in the industry, a basic mistake in visual marketing could negatively impact the brand's professional image.

Conclusion: AI Is Not an "Exemption"

From technological innovation to aesthetic quality, there lies a rigorous review system. Netease Cloud Music's "twisted back" ad may remind more companies that before fully trusting AI, the "last human check" remains indispensable.

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