Enterprise workflow software giant ServiceNow recently announced a multi-year strategic partnership with top AI lab Anthropic. Just a week ago, ServiceNow had also announced an alliance with OpenAI, and these consecutive moves mark that the company is fully committed to building an open, multi-model enterprise AI ecosystem.

According to the agreement, Anthropic's Claude series models will become the "preferred model" for ServiceNow's AI-driven workflow products. More importantly, Claude has been set as the default engine for ServiceNow Build Agent (an intelligent agent builder), aiming to help developers create intelligent agent workflows and applications more efficiently.

In addition, this collaboration benefits ServiceNow internally. The company plans to promote the use of Claude among its 29,000 employees worldwide, and introduced Anthropic's AI programming product Claude Code for engineering teams, aiming to improve development efficiency through "vibe-coding."

Facing questions about whether cooperating with both OpenAI and Anthropic might cause conflicts, ServiceNow Chief Operating Officer Amit Zavery was very relaxed. He said that enterprise customers need diverse model choices to match the most suitable tools for specific tasks. ServiceNow's role is to act as an orchestrator, delivering the best business outcomes for customers while ensuring governance, security, and auditability.

Key Points:

  • 🤝 ServiceNow has made collaborations with OpenAI and Anthropic, clearly implementing a "multi-model" strategy, refusing technological lock-in.

  • 🤖 Claude has become the default model for ServiceNow's intelligent agent building tool, deeply integrated into the enterprise-level workflow platform.

  • 💻 Internally embracing AI, over 20,000 employees will use Claude to improve daily office work and software development efficiency.