On January 22, Ant Technology signed a cooperation agreement on "AI Innovation Application in Insurance" with Tongfang Global Life Insurance. Both parties will deepen their collaboration in the entire insurance business field, taking artificial intelligence technology as the core. This collaboration marks the deep integration of financial AI technology into insurance business scenarios, aiming to reshape business processes through technological empowerment, and enhance operational efficiency and risk control levels.

Currently, AI technology has become an important engine for the high-quality development of the insurance industry. According to the mid-2025 performance report, leading insurance companies have all listed AI as a strategic priority, driving financial innovation through technology around customer experience, product systems, and professional capability building. Aii Research predicts that China's insurance industry's technology investment will exceed 67 billion yuan in 2025, and the intelligent transformation is entering an acceleration phase. The intelligentization of the claims process is an important part of the upgrade of insurance AI. In traditional claims models, a large amount of costs are accumulated in manual review, document transmission, and multi-party communication, becoming the main bottleneck for efficiency improvement.

To address these pain points, the intelligent claims system jointly developed by Ant Technology and Tongfang Global Life Insurance, based on AI agents and multimodal large model technology, achieves core capabilities such as material anti-counterfeiting verification, intelligent classification, quality inspection, context semantic analysis, missing document automatic prompts, and automatic policy responsibility review. The system's identification accuracy exceeds 99%, significantly reducing the cost of manual review and communication. Test data shows that this system has nearly doubled the overall claims efficiency, and some simple cases can be processed from submission, review to payment within one hour. This project was successfully selected as an annual case of the "Golden Dragon·Financial Power" by the Financial Times due to its outstanding performance in customer experience and risk control.

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Figure: Sun Lei, Vice President of Ant Technology (left), and Zhu Qingguo, General Manager of Tongfang Global Life Insurance (right) signing the insurance AI innovation application

At the signing ceremony, Zhu Qingguo, General Manager of Tongfang Global Life Insurance, said: "The successful practice of the intelligent claims project between Tongfang Global Life Insurance and Ant Technology has laid a solid foundation for further cooperation. We look forward to working with Ant Technology to systematically promote the innovative model to more business areas, providing customers with smarter and more reassuring insurance services."

Sun Lei, Vice President of Ant Technology, said: "Ant Technology has accumulated a complete methodology and full-stack technical solutions in the field of financial AI. We look forward to conducting in-depth collaboration with Tongfang Global Life Insurance, and together create an industry benchmark for the AI upgrade of the insurance industry through technology sharing and scenario co-creation, helping the industry achieve systematic improvements."

It is reported that the two sides will further integrate their dual advantages in understanding of insurance business scenarios and AI technology applications, and jointly explore comprehensive intelligent solutions in areas such as underwriting, marketing, risk control, and customer service.