Zadarma, a global VoIP service provider, officially launched its new AI voice agent on January 20, 2026, offering enterprise customers round-the-clock, multilingual, and highly realistic phone answering and customer service capabilities. This intelligent agent can not only automatically answer incoming calls with natural speech, understand complex intentions, and provide accurate information based on the company's knowledge base, but it can also seamlessly transfer to a human customer service representative when necessary, significantly improving service efficiency and customer satisfaction.

This AI voice assistant is deeply integrated with Zadarma's own cloud PBX (VoIP system) and CRM platform, supporting eight major languages including English, Chinese, Spanish, French, German, Russian, Portuguese, and Arabic, meeting the multilingual communication needs of global enterprises. No matter where the customer is or which language they use, the system can identify, respond to, and record the interaction in real time, automatically synchronizing it to the customer's profile to achieve a closed-loop service experience.

On the technical side, this agent has been integrated with ChatGPT and will also support Google Gemini in the future, further enhancing its contextual understanding and conversational continuity. Its core functions cover the entire call management process: from intelligent inbound call handling, natural voice interaction, intent-based call routing, to dynamic knowledge base access and CRM data integration, forming a cost-effective end-to-end solution.

More importantly, Zadarma announced that this AI voice agent is **available to all free cloud PBX users without additional fees**. This strategy not only lowers the barrier for small and medium-sized enterprises to deploy AI customer service but also strengthens Zadarma's differentiated advantage in the competitive communications market — treating AI capabilities as infrastructure rather than an advanced add-on service.

Against the backdrop of rising customer service labor costs, Zadarma's AI voice agent is becoming the "always-online" digital front desk for enterprises. It never rests, never gets tired, and never makes mistakes, yet it can listen, understand, and respond like a real person. When one side of a call is an anxious customer and the other is a calm and efficient AI assistant, the boundaries of enterprise service are being redefined.