AI technology is accelerating into a period of industrialization and scenario-based application. Recently, Alibaba officially launched the new "AI Dian Xiaomi," marking the official debut of the first customer service agent in the e-commerce sector that can handle both pre-sale consultations and after-sales services.

This new generation of intelligent customer service product is built throughout the entire process based on the latest Qwen large model, and has been finely tuned with Taobao's massive transaction data. With a comprehensive upgrade of multimodal capabilities, AI Dian Xiaomi is no longer just a rigid automated response tool, but has evolved into an intelligent entity capable of understanding complex needs and handling real business tasks.

Actual application data shows that after merchants connect to the system, the average rate of transfer to human agents has dropped by 45%. More notably, this "AI + human" collaborative model has shown strong conversion effects, improving by more than 10% compared to pure human customer service, achieving dual breakthroughs in efficiency and performance.

As of March this year, the daily conversation volume of AI Dian Xiaomi has approached tens of millions, attracting more than one million merchants to access and use it. With the continuous evolution of the Qwen large model, Alibaba is reshaping the interactive experience and operational logic of the e-commerce service ecosystem through technological innovation.